Operational Design
Translate masterplans into practical operating models, service scopes and accountable delivery structures.
Governance & Accountability
Define decision rights, stakeholder responsibilities and management frameworks that can scale over time.
Service Charge Strategy
Model cost, service levels and phasing so communities can operate sustainably from day one.
A
Strategic
B
Operational
DISCIPLINE A
Advisory for city management, benchmarking, governance, adoption and framework design for large-scale urban developments.
01
City Management Benchmark
Benchmarks city-scale operating cost, service standards and staffing against comparable global developments, giving developers an evidence base for budgets and management structures before commitments are made.
02
Adoption Strategy for City Assets
Defines what each authority, developer and operator adopts, when, and on what terms, clarifying ownership, maintenance liability and cost transfer across infrastructure, public realm and community assets.
03
Strategic Design Review
Tests masterplan and concept design against operational and cost reality, identifying the decisions that drive avoidable lifecycle cost, service risk and maintenance burden while change is still inexpensive.
04
City Management Framework
Establishes the city-wide management model, city, zonal and plot-level responsibilities, service catalogues and standards, informed by international best practice and RIBA-aligned delivery stages.
05
Risks & Governance
Builds the legal structure, decision rights and accountability framework for city assets, mitigating operational risk and future liabilities while creating transparency over long-term investment decisions.
06
Monetisation Strategy
Identifies commercial and revenue opportunities across public realm, community and mixed-use assets, modelling income streams that offset operating cost and improve long-term service charge affordability.
DISCIPLINE B
Advisory for facilities management, implementation planning, transition and readiness for large-scale urban developments.
01
Facilities Management Operational Handbook
A comprehensive reference document defining FM standards, procedures, service definitions and performance expectations across city assets, giving operators a single source of truth from day one.
02
Implementation Planning
Structured roadmaps for deploying FM and city operations across phased developments - mobilisation sequencing, resourcing, procurement and systems readiness mapped to construction and handover milestones.
03
Operational Directives
Clear, actionable guidance for day-to-day facilities management and service delivery, translating strategy into instructions operators can follow and clients can audit against agreed standards.
04
Transition Strategy
Manages the move from construction into operation - handover requirements, asset information, warranty and snagging control and operator mobilisation - so assets open fully serviceable.
05
Operational Design Reviews
Reviews district and plot-level design against city-wide operational standards, ensuring maintenance access, service routes and plant provision support safe, consistent and efficient delivery.
06
FM Readiness Assessment
Assesses operator, systems and asset readiness ahead of handover, surfacing gaps in procedures, staffing, asset data and procurement while there is still time to close them.
Strategic and operational advisory, delivered together across city-scale developments.
Giga-Project
Qiddiya
GJC developed a city management operating framework defining governance, service standards and responsibilities across city, zonal and plot levels, then extended it into district-level operational planning.
Mega-Project
JCDC
GJC supported AMAALA’s regional and master community planning through adoption strategies, design reviews and operational management strategy, alongside cost and apportionment models at regional and community levels.
Giga-Project
AMAALA
GJC provided benchmarking, adoption strategy and strata and governance advice for Jeddah Central. Our scope combined these with a facilities management strategy and cost model to support planning for the development’s future operations.