Accurate benchmarking plays an important role during business justification, and we provide our clients with data and market intelligence that enables them to understand stakeholder expectations and the effects they may have on the users once delivered.

Our input also allows clients to position their product correctly in the market, understanding what comparable developments offer, how these are positioned, and what drives their services and charges. We provide transparent assessments and analysis on the Clients project and how it can be brought into line with market expectations.

The adoption principles are key considerations that drive the operational delivery & cost outcomes for any development. The adoption strategy for common elements can have a significant impact on the Project, ultimately affecting its Governance, Operational Framework & Cost which in turn affects the projects long term success and sustainability.

In order to develop a robust foundation for recommended adoption options, guiding principles must be considered in the analysis. GJC have pioneered this approach to Adoption Strategies and the review process by which these guiding principles will affect stakeholder satisfaction.

A successful development requires timely assessment of the future operation impact. We support our clients from the early stages of the design process, focusing on access, operability & maintainability requirements and the Critical Success Factors (CSF) for stakeholder satisfaction requirements for common use and support facilities.

We do this by conducting future-oriented design solution reviews and analysing whole life and phasing impacts. Concentrating on levelling stakeholder aspirations with the design solution, we ensure that the built environment works from the moment of initial handover to full build out. stakeholder satisfaction Risks are minimized and operational performance is optimized.

Clients benefit from our whole life perspective, broad experience and collaborative platforms, leading to successful creation of project specific management frameworks & strategies.

We listen to our clients to understand their goals and requirements. As the first step in determining the most appropriate management strategy, we:

• Define and identify the stakeholder expectations

• Develop service delivery framework

• Set out an effective structure for governing the project

• Analyze sourcing strategies suited to the client & project

We understand the importance of choosing the best suitable legal principles that define the asset’s legal and governance structure together with the operational boundaries and risks. We assist our clients with their:

• Governance Strategy, Community management structures, ownership roles, and operational functions

• Legal & Disclosure Document, including Community rules, Declarations, Management Statements, and Sale & Purchase Agreement reviews

• Sub-Division & Titling strategy, Common Area and Common Elements identification

• Owners Associations establishment and transition strategies towards self-management

The key to effective service delivery is to in identify, detail, and formalise service requirements. Working in collaboration with our clients and their stakeholders, we determine service expectations from which we develop service standards & specifications.

Coupled with these are service requirements, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), that build a strong but transparent service performance mechanism. We adopt a unique methodology to service definition which takes into consideration area categorizations and asset criticality to determine the most effective solution for the client.

We are impartial and always act in best interest of our clients. We not only help our Clients define the best procurement strategy but also work with them to find the most appropriate service providers that deliver best value for money.

We undertake market analysis to develop, manage, and run pre-qualification and tender processes, assisting in negotiating with bidders until a contract is signed. Our unique consultancy and modelling expertise allows us to develop project specific bid pricing guides which ensures tendered are being measured on the same platform of service scope.

Translating strategic objectives into the day to day operations of any organization is a delicate and sensitive process. Our Implementation Support services cover technology solutions and process implementation including compliance with industry standards and seeking accreditations. We help our clients ensure implementation requirements are well planned to integrate new or upgraded procedures, systems and strategies into existing workflows.

Our approach to Implementation Support uses precision to ensure the desired results meet the client’s success criteria. The importance of Implementation Support is essential to streamline operations. With our knowledge and expertise, we can safeguard successful implementation exercises to achieve our client's goals and objectives.

We develop unique handover & transition management strategies which bridge the pre- and post-handover stages of the client’s project. We understand how handover & transition management is a vital quality-assurance process that can lead to significant financial and operational risks. Our approach considers service ramp up requirements for any phased project through identification of resources, space and welfare facilities to be available at what stage during the mobilization of services.

Our transition strategy ensures asset data and knowledge transfer for the long-term success of operations. We assist the client in setting out requirements that will guide in mitigating handover risks such as asset defects, design flaws, and poor equipment functionality.

The Asset Information Validation is a key requirement prior to the handover & close out stage of any project. Our engagement ensures compliance with the Asset Information Requirements set out in the Asset Information Model Strategy which is developed in the early stages of the project. The completeness and quality of Asset Information will be reviewed prior to sign-off to ensure the required, spectrum has been covered.

We support the operational success of projects through in-depth analysis of data input methods and formats from key development sources to ensure standardized formats are utilized. This ensures seamless data integration into client specified systems such as BIM and Computer Aided Facilities Management (CAFM).

Once a service provider is established, it is crucial to periodically assess the assets and the operation to ensure that the Facilities Management providers are delivering an effective and efficient service, aligned and targeted to achieve stakeholder expectations and maintain asset value.

We undertake audits and surveys that provide impartial analysis that takes a global view across multiple disciplines and provides transparent findings, clear impacts and actionable solutions. Our audits utilize global industry standards to enable clients and their service providers to identify the areas to focus on for service improvement and optimization.

Change Management is the process of resolving daily challenges that are taking place between an organization, their employees, and their facilities, all of which are being fundamentally influenced by internal and external forces. We either reset or realign the focus and direction of an organization, undertake process mapping, prepare transition plans and achieve stakeholder buy-in through education and training.

We analyze the current status of business functions and identify the client’s positioning in the market compared to where the business aims to be. We review the client’s management, tactical and operational structures to determine the ability and the potential of the business to move forward to the next stage of growth. 

Operations Procedures and Guides are extremely important for effectively communicating design intent, criteria, and strategies to enable operational alignment with design functions and optimize performance. We develop operational manuals & guides to become the principal guiding documents for a project’s operational life. Our manuals & guides ensure clients mitigate any risks associated with operational discontinuity when transitioning between service providers. Our operational manuals & guides consist of key documents including:

• Operation & Maintenance Manuals guidelines

• Building Manuals

• Building User Guides

• Emergency Preparedness

Our operational strategies provides the basis for the day to day operations of any project. We develop an integrated operational strategy which supports the client’s and Asset Management’s objectives, whilst maintaining a visually pleasing, safe & secure environment to maximize asset value and occupant satisfaction.

We develop unique strategies detailing the project’s operations through to its steady state based on the project’s recommended service delivery model. This will include but not be limited to, service delivery structure, technology & IT solutions, resource skills & qualification requirements, detailed scope of services, service operating hours, equipment, welfare facilities, storage, reporting, etc.

We lead our clients towards more effective and efficient operations through service enhancement & optimization. We utilize the influence of technology, processes & procedures to streamline client operations. Service optimization stems from aligning the strategic, tactical and operational functions to streamline service delivery.

Our approach will enable the client to analyze current performance and to identify areas to focus with respective sensitivities. We analyze the impacts and influence of all stakeholders to understand their objectives, technology & resource capabilities, business requirements, challenges and risks associated with existing service delivery functions. This forms the basis of our future proof service enhancement & optimization engagements.