HOW DO WE DELIVER

01 Benchmarking

Right benchmarking plays an important role during business justification, and we provide  our clients with data and market intelligence that enables them to understand stakeholder  expectations and the effects they may have on the product once delivered.

Our input also allows them to position their product correctly in the market, understanding  what established developments offer, how these are positioned, and what services are charged. We provide transparency in complex shareholder assessments and our analysis  on how the project can be brought into line with their expectations.

02 Design Development Reviews

A successful development requires timely assessment of the future operation consideration.

We support our clients from the very beginning of a development process, focusing on  requirements from all stakeholders and specifications from an operational and cost perspective.

We do this by conducting future-oriented Facilities Management design reviews, strategies,  and analysing whole life costs.

Concentrating on levelling stakeholder aspirations with the actual design and operations,  we ensure that the built environment works from the moment of handover.

Risks are minimized and performance is optimized for the operational phase of the development.

03 Management Strategies

Clients benefit from our whole life perspective, broad experience, and collaborative platforms,  leading to successful creation of project specific operational strategies.

We listen to our Clients to understand their goals and requirements. As the first step  in determining the most appropriate operational strategy, we:

  • define and identify the stakeholder’s  expectations

  • develop service delivery  framework

  • identify and address operational issues, and mitigate risks

04 Legal Structure & Governance

We understand the importance of choosing the best suitable legal principles that define

the asset’s legal and governance structure together with the operational boundaries and risks.

We assist our clients with  their:

  • Governance Strategy, the Community management structures, ownership roles,  and operational functions

  • Legal & Disclosure Document, incl. Community rules, Declarations, Management  Statements, and Sale & Purchase Agreement reviews

  • Sub-Division & Titling strategy, Common Area and Common Elements identification

  • Owners Associations establishment and transition strategies towards self-management

05 Value Engineering Validation

We often find that developers and asset owners are forced to make decisions  on proposed value engineering changes to CAPEX with no understanding of the impact to  OPEX.

Through our detailed life cycle modelling, we are able to assist our clients in  understanding the whole life cost of these impacts so that they  are able to make  informed decisions.

Small savings on CAPEX often lead to much larger spending on OPEX.

06 Strategic Modelling

In today’s challenging financial environment, clients want to understand how their investment  will perform from cost and sustainability perspectives. Over the last decade we have  pioneered interactive Whole Life Cost modelling and the way to recover these costs through  equitable apportionment methodologies.

We have developed a cost model with unique strategic analysis capabilities, that asks the ‘what if’ questions about the development and its design before construction is committed.

  • Project & development feasibility modelling

  • Community Fee & Apportionment Cost Models

  • Service Charge & Apportionment Cost Models

  • Lifecycle, asset replacement and Reserve/Sinking Fund modelling

  • FM resource staffing

They contain scenario options to allow informed strategic decisions to be modelled and tested, from the earliest stages, when the opportunities for value enhancement are greatest, and throughout the development process. The result of models that Gregory & Jones Consultants LLC creates typically changes Client thinking and strategy and consequently dramatically reduces the Clients exposure to costs. 

07 Operational Service Defintion

The key to effective service delivery is to in indentify, detail, and formalise  service requirements.

Working in collaboration with our Clients and their stakeholders, we determine service  expectations from which we develop service standards & specifications.

Coupled with these are service requirements, Service Level Agreements (SLAs) and Key  Performance Indicators (KPIs), that build a strong but transparent service performance  mechanism. This allows Clients to link service performance to contractual payments,  both as deductions and incentives for service delivery above or below the requirements.

08 Procurment Services

We are impartial and always act in best interest of our clients.

We not only help our Clients define the best procurement strategy but also work with them to  find the most appropriate service providers that deliver best value for money.

We undertake market analysis to develop, manage, and run pre-qualification and tenderprocesses, assisting in negotiating with bidders until a contract is signed

09 Implementation Support

The importance of tactical handover planning, operational readiness, and a successful  transition from construction to operation cannot be over stated. Efficient mobilisation  of selected service providers is crucial for a seamless service delivery from day one.

With our knowledge we can safeguard the successful mobilisation of Facilities Management  resources and implement processes in preparation for timely service delivery to achieve  our clients goals from the very beginning.

During such time, we often act as the Client’s independent representative providing the link  between the construction and operational phase.